-
Bookmarked https://ben.balter.com/2020/08/31/trust-and-safety-features-to-build-into-your-product-before-someone-gets-hurt/
page on ben.balter.comSeven trust and safety features to build into your product before someone gets hurtBasic features to prevent abuse and harassment that you should build into your platform early on.
Seven trust and safety features to build into your product before someone gets hurt
- Blocking - shows the other person…
- Muting - the other person doesn’t know
- Reporting - about an account or ideally specific content + follow-up/resolution
- Hiding (shadow ban) - temporary or permanent from all or specific user
- Banning - can’t log in
- Guidelines - should be available to users
- Auditability - both of the user and admins’ actions, reasons
- Consent - safe defaults, ask for opt-in for disruptive interactions
- Education - of admins and team